FAQ

Frequently Asked Questions

How do I Earn Loyalty Points?

As long as we have your details and either, you order through the app, the website or if you order in person you present the QR code on the app (in the Loyalty Point section) for us to scan you will earn points. They are only available from our regular locations and only on retail sales (not including gift vouchers).

How many loyalty points do I get and what are they worth?

You earn 1 point for every £1 that you spend with us and 1 point is worth 5p. So if you spend £30 you will earn the equivalent of £1.50.

How and when can I spend loyalty points?

  • You can spend any loyalty points that you have accrued on any subsequent order as part or full payment.
  • You can spend loyalty points at any of our regular locations.
  • There is no cash alternative.

The boring, but important, stuff about our Loyalty Scheme.

  • 1.Points will expire if unused for a period of 2 years.
  • 2.Points are personal to you and cannot be transferred to anybody else. They may only be redeemed and earned in accordance with these terms.
  • 3.The LOYALTY Programme is only for consumer use. The Card cannot be used for any transaction where the beneficiary is a business entity or for any other commercial purposes.
  • 4.To collect points for a transaction at a participating Pig and Olive location, you must present your app at the till at the time of purchase.
  • 5.Points cannot be earned on the purchase of gift cards or gift vouchers or on any sale and promotional items.
  • 6. You must spend at least £1 in a single transaction for the transaction to qualify for points. Then 1 point will be awarded for every £1 spent. This can be altered at the discretion of Pig and Olive.
  • 7. The current redemption value of points is one point equals 5 penny. We reserve the right to vary the redemption value at any time.
  • 8.Pig and Olive are entitled to cancel points awarded if the relevant products to which such award relates are returned for any reason and a refund of the purchase price is given.
  • 9.Pig and Olive reserves the right to withdraw the reward scheme at any time